REBORN Naturals Policies

Refund Policy: Refunds are provided for advance payments if the reasons for dissatisfaction are genuine and proven after an investigation.

Cancellation Policy: Cancellation requests must be made before the delivery process begins.

Cash on Delivery (COD) Parcels: Clients can return a COD parcel within 2 days of receiving it.

The client is responsible for the return shipping cost.

A refund is issued once the parcel is received in the same good condition it was dispatched in.

If a partial advance payment was made, that amount is considered a non-refundable expense for courier services if the parcel is returned.

Pay After Delivery (PAD) Orders:

Payment must be made within 48 hours (2 days) of receiving the parcel.

If payment is not made within this period, a Rs. 500 administrative fee may be charged to cover recovery and follow-up expenses.

Failure to pay or return the parcel within 48 hours is considered wrongful retention of goods, and legal proceedings may be initiated.

A fixed charge of Rs. 2000 will be applied for legal notice and recovery expenses in addition to the original product value.

If the customer does not want the parcel, they must return it within 2 days of delivery in a sealed, unused, and original condition.

The customer is responsible for the return courier charges.

Advance Payment Parcels:

Refunds for payments made by credit card, debit card, or online application will be issued to the original account used for the purchase.

Once a parcel is ready for dispatch, any advance payment made is no longer eligible for a refund.

Liability: Customers are advised to perform a patch or lab test before using the products, as the company is not responsible for personal skin, scalp, or hair reactions. All legal disputes fall under the jurisdiction of the Vadodara Courts.

Shipping, Billing, and Legal Terms

Shipment: Shipments are handled by independent courier/postal services. The company is not liable for delays, non-delivery, damage, or leakage during transit but will assist customers in raising claims with the courier partner.

Billing: A delivery challan will be issued upon dispatch of goods. A tax invoice is generated only after full payment has been received.

Payment Confirmation: It is mandatory to send a screenshot of the full payment with the transaction ID, date, and time to the company’s payment confirmation number, which is 8238177781.

Data and Privacy: Delivery proof and order call recordings are stored for thirty days from the transaction date. CCTV footage is available for the past 7 days if requested by an authorized authority. Photography or videography on company premises is strictly prohibited without written permission.

Terms for Members/Distributors

Deposits are non-refundable.

The company may offer credit to members/distributors with good payment records.

Another order cannot be placed if a previous payment is pending.

A courier charge of Rs. 100 per kg will be applied to every order.

The company reserves the right to cancel a membership or distributorship at any time without prior notice