Privacy policy

HealNatural Private Limited

Effective Date: 01-02-2026

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1. Information We Collect

We may collect the following information:

• Full Name

• Mobile Number

• Email Address

• Shipping & Billing Address

• Payment Information

• IP Address & Device Information

• Call recordings (where applicable)

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2. Call Recording Policy

• For order confirmation, training, dispute resolution, and quality monitoring purposes, customer calls may be recorded.

• Recording is done to ensure service quality, prevent fraud, and maintain transparency.

• If a customer does not wish their call to be recorded, they must clearly inform the telecaller during the call.

• If no objection is raised and the order is confirmed, it will be treated as implied consent for call recording.

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3. How We Use Your Information

Your information may be used to:

• Process and deliver your orders

• Confirm payments

• Provide customer support

• Maintain proof of order confirmation

• Improve our services

• Comply with legal obligations

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4. Data Sharing Policy

We do not sell, trade, or rent your personal information to third parties.

Information may be shared only with:

• Delivery partners

• Payment gateway providers

• Legal authorities (if required by law)

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5. Data Protection

We implement appropriate technical and security measures to protect your personal information from unauthorized access, misuse, or disclosure.

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6. Customer Rights

You may request:

• Access to your personal data

• Correction of incorrect data

• Deletion of data (subject to legal requirements)

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7. Policy Updates

HealNatural Private Limited reserves the right to update this Privacy Policy at any time without prior notice.

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8. Contact Information

📧 rebornnatural@gmail.com

📞 9687277701